Privacy Policy

Commitment to User Data and Confidentiality

Effective Date: June 27, 2025

This Privacy Policy (“Policy”) describes how EnigmaRoom handles the collection, use, storage, and safeguarding of information provided by visitors and participants. The document is aligned with global data protection standards and establishes the framework under which personal and technical information is managed. By accessing or using this website, you acknowledge that you have reviewed and accepted the terms of this Policy.

1. Scope of Application

This Policy applies to all individuals interacting with the EnigmaRoom website and services. It governs activities such as browsing content, booking escape room sessions, submitting forms, and providing feedback, ensuring transparency regarding how personal data is processed and used.

2. Categories of Data Collected

Information may be collected automatically or submitted voluntarily, including but not limited to:

Technical Data: Device type, IP address, browser information, operating system, and approximate location.
Usage Data: Session duration, navigation behavior, interactions with page elements, and referring sources.
User-Submitted Data: Name, contact details, booking information, preferences, and any content provided through communication forms or participation features.

3. Legal Basis for Processing

Processing of personal data is carried out on lawful grounds such as legitimate interests, the execution of contracts, compliance with legal duties, or with explicit consent where required. Information is never used for purposes outside of delivering, maintaining, and improving EnigmaRoom services.

4. Purpose of Data Collection

Data is gathered and used for the following purposes:

To provide a smooth and reliable website experience
To improve design, content, and user interaction
To ensure platform security and prevent fraudulent activity
To produce non-identifiable statistical insights and analytics
To process inquiries, manage bookings, and respond to user requests

5. Data Storage and Retention

Collected data is stored using secure systems with encryption and backup protocols. Data is kept only as long as necessary to fulfill its purpose and is routinely removed once no longer required. Expired or redundant information is securely deleted to protect confidentiality.

6. Cookies and Passive Technologies

EnigmaRoom uses cookies and similar technologies to support basic functionality, improve usability, and analyze performance. These tools are not used for invasive profiling or external advertising. Users may disable cookies through their browser, but doing so may affect functionality.

7. Disclosure to Third Parties

Personal data is not sold or shared for marketing purposes. It may be disclosed only under these conditions:

To carefully selected service providers handling hosting, analytics, or technical security
When required by law, regulation, or legal process
To prevent misuse, fraud, or activity threatening the safety of the platform

8. User Rights

Users may exercise the following rights under applicable regulations:

Access: Request details of data held about you
Correction: Amend inaccurate or incomplete information
Erasure: Request removal of data under permitted conditions
Restriction: Limit processing in specific circumstances
Portability: Obtain a copy of your data in a transferable format
Objection: Decline processing carried out under legitimate interest

9. Data Security

Security of user data is maintained through firewalls, restricted access, monitoring systems, and regular audits. Only authorized personnel may handle sensitive data. In the event of a suspected breach, appropriate actions will be taken, including notification where required by law.

10. Children’s Privacy

EnigmaRoom does not knowingly collect information from individuals under the age of 13 or under the legal age of consent in their jurisdiction. If such data is discovered, it will be deleted immediately. Parents and guardians are encouraged to supervise online interactions.

11. Amendments to This Policy

This Policy may be updated periodically to reflect legal, technical, or operational changes. The most recent version will always display the effective date at the top. Users are advised to review this document regularly, and continued use of the website indicates acceptance of the updated terms.

12. External References

The EnigmaRoom site may provide references to external platforms or related services for convenience. These references do not imply endorsement or control. Users engaging with third-party platforms should review their respective terms and privacy practices independently.

13. Acknowledgement

By continuing to interact with EnigmaRoom, you confirm that you have read, understood, and accepted this Privacy Policy in full. This acknowledgement establishes a binding agreement enforceable to the extent permitted by applicable law.